Defects & Insurance

How do I report a defect in my flat?

Report the defect as quickly as possible, with photos and a short description. The more precise the details, the faster the help.

How does a property manager handle a defect?

The manager takes the report, checks who is responsible, instructs trades, deals with the insurer and documents everything. You have one fixed point of contact.

Which insurance does an owner or a community of owners need?

Usually a building insurance policy and property owners' liability cover are important. Which protection makes sense in detail depends on the property.

Water damage in the flat: what to do?

First turn off the water supply and make the electrics safe in the affected areas, then inform the manager and, if needed, an emergency service. Take photos for the insurer.

Who pays for damage in a rented flat?

Who pays depends on the cause and the kind of damage. Upkeep often falls to the landlord, self-inflicted damage is usually borne by the tenant.